Who is Care at Heart?

Care at Heart grew from Heart of Hospice, a progressive hospice with a vision to transform end-of-life care in the communities we serve. Since 2007, Heart of Hospice has been compassionately providing quality, hospice care throughout the Southeast.

We have proven our commitment to realize this vision through the hospice services we deliver and believed it was time to expand our care further upstream, enabling us to help many more patients and their loved ones who desire support.

Care at Heart, the parent organization for Heart of Hospice and all our other service lines, is the next step in realizing our persisting vision: to transform the end-of-life care continuum in the communities we serve. By providing care earlier in a patient's illness progression, we grant access to care for many more patients and their loved ones.

The most common regret we hear from patients and their loved ones is that they wish they had elected our services sooner. Care at Heart allows us to better fulfill our vision of caring for patients during more than just the final few weeks of their lives by guiding them through their entire advanced illness journey.

Vision

At Care at Heart, our vision is to transform the end-of-life care continuum in the communities we serve.

Values

We promote a culture that exceeds the expectations of the patients and families we serve. Through practice, education, and collaboration among team members, we are always working to become better today than we were yesterday.

We don’t just tolerate difference, we embrace it. 

At Care at Heart, we value diversity and believe all individuals have the right to be themselves. We meet our patients and our families where they are, irrespective of their beliefs, lifestyle, diagnosis, DNR status, care plan choices, or desire to hold hope. We know that transforming end-of-life care begins by listening to and accepting those who need it. Working with each patient and family allows us to develop individual care plans that carefully integrate their thoughts with ours. Our openness and adaptability mean we are constantly pushing boundaries and eliminating barriers so that all eligible patients can receive the care they need and deserve.

Care at Heart’s advocacy and appreciation for diversity encompass more than just our patients; it includes our employees too. Respecting the decisions our team members make and embracing them for who they are cultivates talent and personal growth, enabling us to better serve our patients, families, partners, and communities. It is our hope that our universal acceptance will empower all to have a voice and encourage them to use it.

It's normal to have questions

How will I afford Care at Heart services?

If you qualify, the most services we offer are covered by Medicare, Medicare Advantage, and Medicaid. Most insurance plans also cover hospice and palliative care, but coinsurance and any remaining deductible may apply. We accept eligible patients regardless of their ability to pay.

It's normal to have questions

Where can I receive care?

At Care at Heart, we care for patients wherever they call home. Our patients are in their own homes throughout the community, in assisted living communities, and in nursing homes. We also work with patients who do not have a permanent living situation.

It's normal to have questions

Do I have to stop my other treatment to receive care?

At Care at Heart, our mission is to serve all patients the way they desire to be served. Physical therapy, IV therapies, radiation, and other treatments may be included in your Care at Heart plan of care.

It's normal to have questions

How do I get care?

Call us at 1.844.HOH.0411. Anyone can refer a patient to our services. One of our team members will visit you, assess your needs, and work with your doctor to determine which of our services might be right for you. Meeting with our team is free of charge and you will learn about the benefits you may be entitled to receive. We can help you make an informed decision about your care.

It's normal to have questions

What if I change my mind?

All Care at Heart benefits are elective benefits. You can stop them at any time and renew your previous health option. If you are discharged from services, our team will continue to follow up with you to ensure you get the care you need.

It's normal to have questions

Do I have to give up hope to get care?

Care at Heart offers a wide range of care options for individuals living with advanced illnesses. Regardless of where you are in your healthcare journey, we do not ask you to be ready to give up hope, comforting treatments, or your doctor. Our medical, psychosocial, and spiritual care is tailored to meet you and your loved ones' needs as you define them.

When we ask our patients and families about their experience with our care, most of them say, “We wish we had chosen the benefit sooner.” Readiness isn’t a requirement to receive quality, comprehensive care.

It's normal to have questions

Can I go to the hospital if I have your services?

One of the many benefits of Care at Heart is that we are able to provide expert pain and symptom management in the comfort of your own home. However, if you want to go to the hospital, or we are unable to manage certain symptoms at home, you may go at any time. The Care at Heart team will work with you to determine a treatment option that best meets your specific needs.

1.844.464.0411